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DOE iPad

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Back-to-School DOE- loaned iPad Update 

For anyone who has a DOE-loaned iPad:

we have some important updates for you. It is essential that you take the actions below to ensure your child’s iPad is ready for use for return to school. Please note that when we have other updates, we will send messages to you and your iPad on Thursdays, and we will let your schools know about the updates.

To Prepare:

You MUST Turn on the iPad. Some iPads have not been turned on all summer. We need you to charge and power up the iPad.

Turn Airplane Mode On and Off:

  1. Go to settings
  2. Find the airplane mode button
  3. Turn airplane mode on for ten seconds (button turns green)
  4. Turn airplane mode off and wait until the iPad reconnects to the internet 
  5. You will see the connected icon at the top of the screen
  6. Go to to make sure your iPad is connected to the internet - all DOE-loaned iPads have internet access.
This will reset your internet connection.

Sign Into Zscaler:

To ensure your child is using the internet with all the safety the DOE requires to protect your child. You will need to sign into the content filter application, Zscaler. Follow these directions, or see the instructions on our Zscaler page:

  1. Return to the main screen.
  2. Tap the Zscaler icon.
  3. Once Zscaler is open (you don’t need to sign in), wait for the “Service Status” to say “ON”.
  4. Close Zscaler.
  5. That is it. You can use the iPad normally now.

Sign Into The Learn at Home App:

To get ready for the first day of school, make connecting to learning and support much easier for your child (and you, too!), and allow you to get notifications on the iPad:
  1. Find the Learn at Home icon on the main screen on the iPad
  2. Log in using your account (only use the student’s username and password, no need to include @nycstudents to log in)
  3. From the Learn at Home app your child can access TeachHub, Google Classroom and get help.
Good news! Your child’s iPad is Now a Hotspot. You can now connect other devices used for remote learning to the internet.

To Connect Other Devices:

  1. Go to Settings
  2. Find Personal Hotspot and click to take you to the login screen
  3. Select Allow Others to Join
  4. Devices other students in your house are using for remote learning can be added to that connection
  5. As a reminder, as with the ipad itself, the hotspot connection is to be used only to access remote learning activities. Any unauthorized use is strictly prohibited.

If you have just received your iPad, and need help getting it set up, see the Getting Started with Your iPad page.

iPad Device Request:

If you need a device for your child for the fall, use the Device Request Form (Open external link) . This information will be shared with your school so they can work with you to ensure your child has a device for blended or remote learning this Fall. If a school does not have available devices to distribute DOE has a central iPad inventory to use and will prioritize students in shelter and students who lack internet connection. 

iPad Care and Safety:

iPads should remain with the student they are assigned to in order to engage in remote learning. If there is a change in the student's residence during remote learning the iPad should remain with the student, and should be used primarily inside the residence to prevent unnecessary damage. Damaged iPads are protected by AppleCare. The DOE will work with families to get broken devices repaired using this coverage. For AppleCare support, please file a Technical Support Ticket(Open external link) or call the Help desk at 718-935-5100. Families will not be held accountable for accidental damage through normal use, but please exercise caution and common sense to protect your iPad. iPads must be installed in the case provided. You should be using your iPad primarily indoors for schoolwork and it must be secured in the case when you travel with the device.