Digital Learning Resources » Technical Support

Technical Support

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Getting Help with Applications and Devices

If you have ongoing issues with technology to support learning at home, visit the NYC DOE IT Support For Families Portal
You can get help with learning applications and technical support, including:
  • Status or delivery of iPad request
  • Reporting a lost or stolen device
  • Support for sign in and use of iPad or other DOE devices
  • Help with applications (including Google Classroom)
If you can not find the answers you need, you can fill out a technical support form and a member of the NYC DOE Technical Support Team will get in touch with you.